Privacy Policy

1. Introduction

Local Knowledge Property Group (ABN 64 125 235 378) trading as apartments.sydney ("we", "us", "our") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable state and territory privacy legislation.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at apartments.sydney and our real estate services.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

• Contact details including name, email address, phone number, and postal address
• Property preferences and search criteria
• Financial information relevant to property transactions (such as pre-approval status)
• Identification documents as required under Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) legislation
• Communications and correspondence with our team
• Feedback and survey responses

2.2 Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Website usage data and analytics
• Cookies and similar tracking technologies
• Location data (with your consent)

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide real estate services including property searches, valuations, and sales assistance
• To communicate with you about properties, market updates, and our services
• To process and facilitate property transactions
• To comply with legal obligations including those under the Property and Stock Agents Act 2002 (NSW) and other applicable real estate legislation
• To verify your identity as required by AML/CTF legislation
• To improve our website and services
• To send marketing communications (with your consent)
• To respond to your enquiries and provide customer support

4. Disclosure of Information

We may disclose your personal information to:

• Property vendors, purchasers, and their representatives in connection with property transactions
• Legal and financial professionals involved in property transactions (solicitors, conveyancers, mortgage brokers)
• Government authorities and regulatory bodies as required by law (including NSW Fair Trading, AUSTRAC)
• Third-party service providers who assist us in operating our business (IT providers, marketing platforms)
• Professional advisers including accountants and lawyers

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

• Secure SSL encryption for data transmission
• Access controls and authentication measures
• Regular security assessments and updates
• Staff training on privacy and data protection
• Secure storage of physical documents

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. You can manage cookie preferences through your browser settings. We use:

• Essential cookies: Required for website functionality
• Analytics cookies: To understand website usage and improve our services
• Marketing cookies: To deliver relevant advertising (with consent)

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt-out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Retention of Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. For property transactions, we are required to retain records for a minimum of 7 years under NSW real estate legislation.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a complaint, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.